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Terms & Conditions

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Introduction

These Terms and Conditions govern your use of the Asultancy Sdn. Bhd. website (the “Website”) and the software and services offered on the Website (the “Services”). By accessing or using the Website or Services, you agree to be bound by these Terms and Conditions.

Eligibility

The Website and Services are available only to individuals who are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are not at least 18 years of age, you must obtain the permission of your parent or guardian to use the Website and Services.

Account Registration

To access certain features of the Website and Services, you may be required to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Promptly notify Asultancy Sdn. Bhd. of any unauthorized use of your account or any other breach of security.

Ownership and Use of Content

All content, including text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations (the “Content”), on the Website is the property of Asultancy Sdn. Bhd. or its content suppliers and is protected by Malaysia and international copyright laws. The compilation of all Content on the Website is the exclusive property of Asultancy Sdn. Bhd. and is protected by U.S. and international copyright laws.

You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section), create derivative works from, distribute, perform, display, or in any way exploit any of the Content in whole or in part, in any form or by any means, without the prior written permission of Asultancy Sdn. Bhd.

License

Asultancy Sdn. Bhd. grants you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use the Website and Services for your personal, non-commercial use. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section), create derivative works from, distribute, perform, display, or in any way exploit any of the Content in whole or in part, in any form or by any means, without the prior written permission of Asultancy Sdn. Bhd.

Prohibited Use

You agree not to use the Website or Services for any illegal or unauthorized purpose. You agree not to use the Website or Services in any way that could damage, disable, overburden, or impair the Website or Services or interfere with any other user’s enjoyment of the Website or Services. You agree not to use the Website or Services to send spam, phishing, or other unsolicited or unauthorized messages.

Indemnification

You agree to indemnify and hold Asultancy Sdn. Bhd. harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Website or Services, your violation of these Terms and Conditions, or your violation of any rights of any third party.

Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND ASULTANCY SDN. BHD. EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ASULTANCY SDN. BHD. DOES NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Refund Policy 

At Asultancy Sdn. Bhd., we value transparency and fairness. Here’s our refund policy to ensure a clear understanding:

Refund Criteria:

– No payment refund will be provided after the contract has commenced.

– In the event that a client wishes to request a refund midway through the contract, a thorough analysis will be conducted. This analysis will consider factors such as efforts invested, time expended, and any costs associated with tools or resources utilized to progress the project.

Analysis Process:

– Refund requests will be carefully reviewed by our team to assess the validity of the claim.

– Efforts: We’ll evaluate the work completed and the resources allocated to understand the level of effort invested.

– Time: The duration the project has been active will be considered in relation to the overall timeline and milestones.

– Tools Costs: If specific tools or resources were procured for the project, their costs will be factored into the refund determination.

Fairness and Communication:

– Our goal is to ensure a fair and reasonable resolution for both parties involved.

– Communication is key. If you’re contemplating a refund, reach out to our support team to discuss the situation. We’re here to help and find the best possible solution.

Exceptional Circumstances:

– In certain exceptional circumstances, such as a breach of contract or unforeseen issues, our refund policy may be revisited based on the specific details of the case.

Contact Us: 

For any refund-related inquiries or to initiate a discussion, please contact our support team at [email protected]. We’re committed to addressing your concerns promptly and fairly.

By engaging with our services, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation.